Faq

Q. HOW DO I ORDER URBAN SAINTS JUNIOR GOLF APPAREL?
Q. HOW DO I KNOW MY ORDER HAS BEEN RECEIVED AND DISPATCHED?
Q. DO I NEED TO OPEN AN ACCOUNT WITH YOU?
Q. CARE OF OUR PRODUCT
Q. HOW DO I PAY?
Q. WHAT IF I NEED TO RETURN AN ITEM?
Q. HOW MUCH IS DELIVERY?
Q. HOW SOON WILL MY ORDER ARRIVE?
Q. DO I NEED TO SIGN FOR MY ORDER?
Q. WHAT COUNTRIES DO YOU SHIP TO?
Q. HOW ARE MY DETAILS STORED?
Q. CHOOSING THE RIGHT SIZE
Q. TAXES
Q. HOW DO I CONTACT YOU?

 

Q HOW DO I ORDER URBAN SAINTS JUNIOR GOLF APPAREL?
A Shopping at Urban Saints couldn’t be easier. Our easy to Navigate shop allows you to browse your way through our store, adding your favorite items to the shopping bag, they will remain there until you are ready to “checkout” or you remove them from the bag. Once at the checkout you will be given your payment options through the secure checkout.

Q HOW DO I KNOW MY ORDER HAS BEEN RECEIVED AND DISPATCHED?
A When your order has been received you will be sent confirmation, and details of the dispatch will accompany this, you can click into “my Account ” to check on the status of your order.

Q DO I NEED TO OPEN AN ACCOUNT WITH YOU?
A Not necessarily, but doing so allows you to track your order easily, lets you find previous items added to your cart and gives you advantages such as sale items and new arrivals before everyone else.

Q CARE OF OUR PRODUCT
A All our products carry care labels. Follow the instructions to get the best from your garment. You can also find more information on the ‘our materials’ page.

Q HOW DO I PAY?
A You will be given a choice of secure payment options at the checkout via paypal.

Q WHAT IF I NEED TO RETURN AN ITEM?
A In the unfortunate event you should need to return an item, firstly e-mail us at returns@urbansaints.com you will need to provide us with the order number. Returns will only be accepted for full refund if the garment is returned to us unworn unused and in its original packaging. Your account will then be credited, minus the shipping. All items must be returned within 30 days of receipt.

Q HOW MUCH IS DELIVERY?
A Delivery costs are calculated at the “checkout”. The cost of delivery depends on your location.
All deliveries are dispatched by Canada Post. Uk orders are delivered by courier.

Q HOW SOON WILL MY ORDER ARRIVE?
A

Within Canada expect your order within 4-7 days of dispatch.

USA 4-7 Days from dispatch.

UK – Within 48 hours.

PLEASE BE AWARE THAT WITH SOME REMOTE AREA’S, DELIVERY MAY TAKE LONGER


Q DO I NEED TO SIGN FOR MY ORDER?
A YES, All goods will require a receiving signature on delivery.

Q WHAT COUNTRIES DO YOU SHIP TO?
A At the moment we only ship to Canada, USA and the UK. If you live out of these areas and would like to purchase one of our products e-mail us at sales@urbansaints.com and we will try to assist you with your purchase and delivery options.

Q HOW ARE MY DETAILS STORED?
A

All details given to us by you are stored on a secure database. NO information given to us by you will be disclosed to a third party. We may use your details to e-mail you with details of new products and offers.


Q CHOOSING THE RIGHT SIZE
A Find the size you need by following the size guide chart.

Q TAXES
A Canadian taxes are charged at the provincial tax rate at the point of sale. All U.K. taxes are included within the sale price.

Q HOW DO I CONTACT YOU?
A You can e-mail us at sales@urbansaints.com or go to our contact page. We will attempt to answer all queries within 48 hours.

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